Refund Policy

Return Window & Eligibility

30-Day Policy: Most items are eligible for return within 30 days of delivery.
Condition: Items must be in their original condition—unworn, unwashed, and with all original tags still attached.
Exclusions: Certain items are typically non-returnable, including:
- Final sale items.
- Hygiene-sensitive products (like certain accessories or undergarments).

Full Refunds: If you return an eligible item within the 30-day window, you are typically entitled to a refund to your original payment method.
Shipping Fees: Original shipping charges are generally non-refundable unless the return is due to an error on the company's part (e.g., you received the wrong item or a defective product).
Restocking Fees: Note that some specialty boutique items or specific collaborations may occasionally carry a restocking fee (often around 20%), though this is less common for their standard hoodie and sweatshirt lines.

Via TikTok Shop: If you purchased through TikTok, go to your "Orders" tab, select the item, and follow the "Return" prompts to receive a shipping label.
Via Website: If purchased directly from their standalone store, you should contact their customer support email (usually found in your order confirmation) to request a Return Authorization (RA).